Shipping policy
Budget Pools (“we” and “us”) is the operator of (https://www.budgetpools.com/) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
SHIPPING RETURNS & WARRANTIES
Please Note: The Billing & Shipping Address Must Be The Same
Shipping Costs
We never Charge Handling Fees on orders, regardless of the order total, no minimums.
We offer FREE GROUND SHIPPING on all orders of $100 or greater to addresses in the Continental United States (Hawaii & Alaska Excluded). To qualify for free shipping , your cart must equal $100 or more, not including sales tax or other fees. Sales Tax is collected when applicable in accordance with the law. We reserve the right to end free shipping at any time.
For orders under $100 shipping costs will be calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
Delivery Terms
In general, domestic shipments are in transit for 2 – 7 business days. Orders are usually dispatched within 2 business days of payment of order. Our warehouse operates on Monday – Friday during standard business hours, except on national holidays, at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. If the delivery exceeds the expected time frame, please reach out to our Customer Service.
Change Of Delivery Address
Once an order is placed we cannot change the delivery address. In this case, please cancel the order and place a new order with the correct shipping address.
P.O. Boxes
We are unable to ship to a P.O. Box at this time. Please provide a physical address for the order to be shipped to.
Tracking Notifications
Customers will receive a tracking link once the order is picked up by the carrier, from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Sales Tax
Sales tax will be applied based on the State the order is shipping to and the rate set by that State.
Process for parcel damaged in-transit
In the event that you receive a damaged product, we will request pictures of the damaged item as well as pictures of all sides of the packaging it was received in. We will initiate a damage claim with the carrier. The claims can take up to 30 days to process. We will not be able to issue a refund or ship a replacement until this claim is complete. If a replacement part is needed right away, we recommend you place another order and wait for the claim to be complete for a refund. We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
Process for parcel lost in-transit
In the event your product gets lost in the mail, we will initiate a claim with the carrier. Claims can take up to 30 days to process. We will not be able to issue a refund or ship a replacement until this claim is complete. If a replacement part is needed right away, we recommend you place another order and wait for the claim to be complete for a refund. We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
Customer service
For all customer service enquiries, please contact us.
978-535-1500
Orders@budgetpools.com
150 Newbury Street Route 1 South Peabody, MA 01960
Last updated: September 29, 2023